Self-catering accommodation FAQ’s
Do you have WiFi?
Yes, register on your device online, your first hour is free and you pay from the second hour onwards. Please ask at Reception for more information.
Remember: You are choosing a holiday in a rural location. Our broadband service is also rural! You may find it slow, intermittent or simply unavailable. We are sorry for any inconvenience but are not able to guarantee the service.
Can I book online?
Yes: visit www.gillespie-leisure.co.uk and click ‘book online’
What does the holiday home I’ve hired for the week include?
Power, water, heating, television, duvets and pillows, equipped kitchen, accommodation for two to six people and space for one vehicle. It also has a veranda and outdoor furniture.
What do I need to bring?
Bed linen, towels, tea towels, food and fun.
Can we hire cots and highchairs?
Yes of course. Cots and high chairs are available to hire at an additional charge, subject to availability. Please request at time of booking to avoid disappointment. Cots can be accommodated in the living room or where possible in place of a single bed. Please bring your own cot linen.
When can I check in?
Any time after 4pm. If you’re going to be late please let us know to allow us to make alternative arrangements for access. If you arrive earlier and the accommodation is ready, you’re of course very welcome to move in. If the accommodation is not available you are welcome to use our facilities while you wait.
When is check out?
Can I bring my pet?
Yes, but only to our pet friendly accommodation. Please inform Reception at time of booking you want to bring your pet.
Remember to keep your dog(s) on a lead whilst in the park for the safety of those who may be afraid of them. Please bring Fido’s bed/cage as pets are not allowed on our seating and bedding. Do not leave her/him alone in the holiday home.
How many pets can I bring?
Two pets is the maximum you can bring for our hire accommodation.
Can I smoke in the holiday home?
No, all our holiday accommodation and public buildings are non-smoking.
Are there irons and ironing boards in the accommodation?
No, you’ll find them in the laundrette at the toilet block.
Will there be heating in our holiday accommodation?
Yes, included in the hire charge.
Is there parking next to my holiday accommodation?
Can I request a certain holiday home?
Of course and as long as it’s not booked, sold or closed for maintenance, it’s yours. Otherwise we’ll do our best to find you something equivalent.
Can I be next to my friends and family?
Let us know when you book and we’ll do our best to place you as near to each other as possible.
How many people can stay in the holiday home?
Two bedroom holiday homes cater up to four; three-bedroom cater up to six people.
If your question is not answered here?
Please email us at firstname.lastname@example.org or give us a call on 01557 870267.