Sandyhills Bay Holiday Park

SW Scotland

 

Beach, beach and more beach

01557 870 267 

Contact Us

Booking FAQ’s

Can I book online?
Yes: www.gillespie-leisure.co.uk and click ‘book now’

What is your cancellation policy?
We do not offer cancellation insurance and strongly advise you to take out the appropriate insurance.  All cancellations must be confirmed by email or letter.

If you cancel before your holiday starts you will receive a refund according to the following scale

Cancellation 0 – 14 days before arrival – no refund
Cancellation 15 – 28 days before arrival – 25% refund
Cancellation 29 – 56 days before arrival – 50% refund
Cancellation 57 days or more before arrival – full refund

The £100 deposit is non-refundable.

In extreme circumstances we may need to alter, amend or possibly cancel your holiday booking. If we do so we will contact you as soon as possible. You may be offered an alternative or a full refund. We do not pay compensation in circumstances where we have to cancel your booking due to Force Majeure.

Force Majeure. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control.  Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

How much is the deposit, and when do I pay the remaining balance?
The non-refundable deposit to secure your hired accommodation is £100 per week. Full balance is due 28 days before arrival otherwise your booking will be cancelled. If you are arriving within the 28 days, you pay in full when you book.

Will I receive a confirmation in the post?
If you’re booking online, we’ll email it to you. Otherwise if you book over the phone, we will send it by post.

Can I change my booking?
Yes, if we have accommodation available. Please ring us on 01557 870267

I need to cancel, what do I do?
Please ring us and confirm your cancellation by email or letter. Please remember you will lose your deposit. We urge you to take out holiday insurance just in case.

How can I pay for my holiday?
You can pay online, by debit card over the phone and by cash over the counter.
We accept debit or credit card payments.

If your question isn’t answered here, please try general FAQs or self-catering FAQs. If they don’t provide the answer, please ring us on 01557 870267 or email  info@gillespie-leisure.co.uk.

 

For all enquiries, please contact us

Brighouse Bay Holiday Park
Borgue, Kirkcudbright.
DG6 4TS

01557 870 267

info@gillespie-leisure.co.uk